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Lisa234
Level 1: Joiner
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on ‎02-09-2021 20:35

on ‎02-09-2021 20:35

I’ve had a text to say I’ve gone over my data limit of 25gb but I’ve only used less than 1gb this month as I reset my data yesterday. I also wasn’t charged more last month or receive an alert text. Anyone any ideas? Getting in touch with O2 is a joke, it’s impossible!

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jonsie
Level 94: Supreme
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on ‎02-09-2021 21:03

on ‎02-09-2021 21:03

That's something you need to query with customer service

We can't access your account here on the community

Guide: How to find help & contact O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 93157 Posts
  • 609 Topics
  • 6953 Solutions
Registered:

on ‎02-09-2021 21:03

on ‎02-09-2021 21:03

That's something you need to query with customer service

We can't access your account here on the community

Guide: How to find help & contact O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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