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Returning an upgrade to exchange

Caelhy
Level 1: Joiner
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I collected my upgrade phone  yesterday but didnt realise how small it was going to be when ordered.I would like to return it and exchange to a different phone but keep my tariff package.Cant seem to find a place to chat to anyone.It says if bought online then need to sendit back and cant take it to the shop.All chat places keep diverting me to different place and no chat with anyone

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pgn
Level 74: Whizz kid
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Hi @Caelhy - Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

Good luck!

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pgn
Level 74: Whizz kid
  • 35207 Posts
  • 223 Topics
  • 1558 Solutions
Registered:

Hi @Caelhy - Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255.

Good luck!

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