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Return to O2

1577davidh
Level 1: Joiner
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Hi I I returned my Mobile as instructed by O2 using the Label they provided now lost I have a tracking no and receipt proof o postage Royal Mail say it is the responsibility of Micro Ingram what can I do losing the will to live

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MI5
Level 94: Supreme
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@1577davidh 

If the tracking says delivered you need to chase it with O2.

If no delivery, claim from RM.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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1577davidh
Level 1: Joiner
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Cannot claim from RM it is missing not delivered been told it O2. Problem or Micro Ingram because I used their label it is crazy

Message 3 of 4
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MI5
Level 94: Supreme
  • 147659 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@1577davidh 

Yes, if they sent you a prepaid label the contract is between O2 and RM.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 4
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