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Return a new phone.

Steve16
Level 1: Joiner
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Hi.

I have received a new phone and it is the wrong colour. I have spent a couple of hours going around in circles on your website trying to contact you as I have 14 days to exchange it. 

Your phone line ends the call after jumping through a load of hoops and I am unable to get through to an online chat.

 

Obviously I am extremely frustrated and the next step will be to terminate the new contract, which I have no doubt will be almost impossible to do.

 

Can you please advise on how you send me a return sticker or Jiffy bag.

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MI5
Level 94: Supreme
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Registered:

@Steve16 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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MI5
Level 94: Supreme
  • 124059 Posts
  • 612 Topics
  • 20148 Solutions
Registered:

@Steve16 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

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Steve16
Level 1: Joiner
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Registered:

Thanks for your help.

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