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Replacement sim isn’t activating

Fo12
Level 1: Joiner
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on ‎24-09-2023 12:17

on ‎24-09-2023 12:17

Hi, I ordered a replacement sim after I broke my last one. It’s arrived and I’ve put it in my phone but it’s still saying no servive. When I last spoke to customer service they said I would need to put it in my phone, wait 24 hours, & restart my device then it should activate. It still hasn’t. What can I do?

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MI5
Level 94: Supreme
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on ‎24-09-2023 13:03

on ‎24-09-2023 13:03

@Fo12 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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