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Replacement Sim Not Working

SlithyTove40
Level 1: Joiner
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Hi

I've just swapped an old Virgin Sim for an O2 one ( in fact you sent me 2!) because all incoming calls were being identified as being from an unknown number. I've tried activating both of them but because I have no signal I can't receive the security text. I also don't have a landline. Please advise!

 

Will  

 

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MI5
Level 94: Supreme
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@SlithyTove40 

You need to do a sim swap starting from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Cleoriff
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Message 2 of 4
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MI5
Level 94: Supreme
  • 147663 Posts
  • 639 Topics
  • 28345 Solutions
Registered:

@SlithyTove40 

You need to do a sim swap starting from your old sim Guide: Sim Swap: a mini guide 2017 update 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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SlithyTove40
Level 1: Joiner
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Thanks

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