Solved: Refund

lilyrose1 · ‎05-10-2023

Hi, I was trying to upgrade my phone and pay off the rest of my contract (£95). The payment went through but the process crashed. The money has not come back into my account after 3 days and bank not helping. Please can I get a refund?

MI5 · ‎05-10-2023

@lilyrose1

If the payment is showing as pending on your bank account it means O2 don't have, so can't return it.

Only your bank can release those funds back to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎05-10-2023

@lilyrose1

If the payment is showing as pending on your bank account it means O2 don't have, so can't return it.

Only your bank can release those funds back to your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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