Solved: Refund

Derek5 · ‎23-01-2022

Can anyone tell me how i go about getting refunded due to very poor signal in my area.

I shouldnt be paying for a service that is not provided but cant find the exact part of my contract that states this.

Please help.

MI5 · ‎23-01-2022

There is no provision in your contract for refunds such as this and no network guarantees coverage everywhere.

You can ask O2 but unless it's due to a long term fault, any refunds are unlikely.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

MI5 · ‎23-01-2022

@Derek5

There is no provision in your contract for refunds such as this and no network guarantees coverage everywhere.

You can ask O2 but unless it's due to a long term fault, any refunds are unlikely.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

O2

Refund

0844 numbers

The site has been down for several days

PAYG sim has been deactivated???

New Customer

Call duration