Reference code 14

[Jac71]

I’m about at the end of my tether. Please help. I have an iPhone and an Apple Watch. Both work perfectly together. 3 of my kids have iPhones and Apple Watches. Only 2 of them work perfectly together. The 3rd iPhone and Apple Watch, although work together with Bluetooth and wifi, I am constantly getting reference code 14 when I try to set up a mobile plan. This watch and phone previously had a plan but it suddenly stopped working. So o2 removed it and told me to set a new one, which I now can’t. 10 phone calls in a week and not one person can help! I was even put through to Apple themselves today as it was apparently their problem, which it isn’t! Help me please!!!!

[pgn]

There have been reports of success by reaching out to the O2 Social Media Team, link just below this post has the detail, and in one case I know of, actually going into an O2 Shop where an attentive agent spotted the watch had not been paired with the phone number on the O2 side.

Worth a shot, @Jac71?

[Jac71]

The link just brings me back to the community page 🤷‍♀️

[pgn]

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@Jac71 wrote:

The link just brings me back to the community page 🤷‍♀️

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The link just below the 2 blue bars beneath this post - should look like this: