Solved: Red mobile charges

Ruth571 · ‎09-12-2020

Hi,
I have discovered charges to my monthly contract through my daughter’s phone number. How do I get O2 to firstly block these weekly charges. I’ve emailed the game company but need advice how I can reclaim money. The company is red mobile 27 and we have not signed up for any subscriptions.

MI5 · ‎09-12-2020

@Ruth571

Help here

Guide: A Guide to Deal with Spam/Scam Calls and Text

And here www.payforitsucks.co.uk

Preventative measures here

Guide: Tips to avoid unexpected charges on your bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

MI5 · ‎09-12-2020

@Ruth571

Help here

Guide: A Guide to Deal with Spam/Scam Calls and Text

And here www.payforitsucks.co.uk

Preventative measures here

Guide: Tips to avoid unexpected charges on your bill

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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