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Query about Disney plus

BBB2007
Level 1: Joiner
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on ‎06-08-2021 22:26

on ‎06-08-2021 22:26

Hi, I took out two new contracts with you in December last year, I was told I could pick Disney plus as the "free" extra. I was advised by the sales person that they could be used on after the other, so in effect 12 months free Disney plus.

 

The first one expired, I was then charged for one month and now can't activate the second as it says it's expired

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MI5
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on ‎06-08-2021 22:33

on ‎06-08-2021 22:33

@BBB2007 

You were told a load of rubbish.

You must choose within the first 28 days and redeem after a further 28 days.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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jonsie
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on ‎06-08-2021 22:35

on ‎06-08-2021 22:35

They should have advised that it would be necessary to choose a different extra on one of the contracts

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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