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Problems activating mobile data on Apple Watch

BobbyXXV1
Level 1: Joiner
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Hi

 

just got an Apple Watch and can’t activate mobile data 

 

im trying to do it through the watch app , it said it had gone through but then was then just saying activating for 12 days , finally got through to o2 and they cancelled that plan and I’m now trying to get a new plan through the app but keep getting an o2 message saying error 91 


am I doing something wrong , do I need to activate the esim on the watch ?

 

can anyone help please 

 

 

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MI5
Level 94: Supreme
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@BobbyXXV1 

Make sure you have the latest firmware updates on both phone and watch.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Steve-W
Level 2: Apprentice
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Try a sim swap as described at this link. I had the same problem and this resolved it.

https://community.o2.co.uk/t5/Discussions-Feedback/Apple-Watch-Mobile-Data-Problem/td-p/1603773#.ZA-...

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