on 03-12-2021 15:50
I have been using O2 PAYG phone for a number of years. Last weekend I ordered a new Pay Monthly phone online with 12 month contract. I want to have my old PAYG phone number transferred to my new Pay Monthly phone and have carried out the instructions as advised on the O2 website. The advice on the website does not adequately cover any problems arising from this.
The number transfer should have been carried out within 24 hours but 4 days later I'm still waiting.
I took the contract out with O2 because I thought it would make the transfer easier. No such luck! Perhaps it would be better to cancel the contract and obtain a PAC code and the number to another provider.
Can somebody please get in touch with me and sort this out? I can provide details as needed.
Solved! Go to Solution.
on 03-12-2021 15:52
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
on 03-12-2021 15:52
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks