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Previous Bills

SarahB1
Level 1: Joiner
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Hi, i'm trying to print my previous bills from Dec 2020. But it's only letting me view my latest bill and gives the option to download and print. There's no option to select the months you want view like there used to be?

I've tried it on the website rather than the app. Thanks.

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Cleoriff
Level 94: Supreme
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Hi @SarahB1 

There is a problem with O2's billing platform currently. They are aware and are working on a fix.

Try again next week.

*The Game Is On*

Girl in a jacket

View solution in original post

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Cleoriff
Level 94: Supreme
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Hi @SarahB1 

There is a problem with O2's billing platform currently. They are aware and are working on a fix.

Try again next week.

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 11
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SarahB1
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Thank you. Thought I was going mad. Wish a notification would come up to tell me they are having issues. Thanks for letting me know. 

Message 3 of 11
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memyselfi
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Week later and its still not working

Message 4 of 11
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DCH
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Still not available, any update on expected timelines for resolution?

Message 5 of 11
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gmarkj
Level 57: Major
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Unfortunately o2 don't give any timescales for anything @DCH as then they can't be wrong!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 6 of 11
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Alannotarobot
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That is so poor O2. Please sort it out!

Message 7 of 11
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jonsie
Level 94: Supreme
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Last 4 bills available now

Slowly, slowly...

Message 8 of 11
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RJB21
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Is it anticipated that we will eventually be able to go back further than 4 months??

Message 9 of 11
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Cleoriff
Level 94: Supreme
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@RJB21  We used to be able to see bills for 18 months!

*The Game Is On*

Girl in a jacket
Message 10 of 11
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