Good afternoon
As a Virgin Media Volt customer I've just renewed my contract with Virgin but the SIM only component has been transferred to O2 as a new contract. I've received my SIM card (already inserted in smartphone) and phoned before 5.00pm on Tuesday 28 February to give O2 my PAC code. I was advised that my old number would be ported by 6.00pm the following day. This has not happened. I can see my old number (the number I wish to retain) in the top left corner of the MyO2 website page but my smartphone is currently not registered with any network and consequently I can't make/receive calls, texts, WhatsApp messages. etc. I've already received my first bill (dated 25-Feb-2023) and am being charged for a service I simply don't have at present. As a high-risk elderly person it's vital for me to have a functioning smartphone at all times. Please can someone from the O2 Tech Team respond to this message asap and help resolve the matter this afternoon. Many thanks.
