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Ported number from EE to O2

Liz12
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Hoping someone can help, I have just joined O2 from EE my number was ported over today from EE and sim was disconnected. O2 sim is working and I can make calls & send texts which show as my transferred number. The number in my O2 account has also changed to the number I had with EE.
The problem is nobody can call me on the ported over number they are getting a message saying it’s an invalid number & also I am not receiving texts or WhatsApp’s.
I use this number for work so really need to be able to receive calls!
I’ve switched it off & on about 20 times but still no joy!
Message 1 of 33
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MI5
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@Liz12 

Let's see if 

@O2Lisa can check for you..

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 11 of 33
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O2Lisa
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Morning, thanks for the tag @MI5 :smiling:

Usually with a port issue our MNP team needs to get in touch with customers old providers, so we could be waiting on a reply from them which may take a little longer.

 

I do apologise @Liz12, I'll message you privately and check over your notes, we'll get this sorted for you :smiling:

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks :slight_smile:

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Message 12 of 33
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Liz12
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@MI5 @O2Lisa just wanted to thank you both all services now up and running after Lisa escalated the issue!

thanks for your help 😊

Message 13 of 33
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Szabi-01
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Glad to find this topic. I've had exactly the same issue with a fresh porting from EE to O2. Issue is the same: cannot receive calls, but can call/texting.

 

@O2Lisa @MI5 Can somebody look into it urgently please?

 

Many thanks

Message 14 of 33
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MI5
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Good news @Liz12 

@Szabi-01 

@O2Lisa will ne back on in the morning.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 15 of 33
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Szabi-01
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@MI5 @O2Lisa just tested now and works fine. Many thanks for your help :slight_smile:
Message 16 of 33
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MI5
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Good news mate :slight_smile:
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 17 of 33
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O2Lisa
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You're welcome @Liz12, have a lovely weekend :smiling:

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks :slight_smile:

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Message 18 of 33
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O2Lisa
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Morning @Szabi-01, everything's OK now?

Just send me a message if you do need help with anything :smiling:

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks :slight_smile:

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Message 19 of 33
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Cleoriff
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@O2Lisa 

As @Szabi-01  started a separate thread here last night https://community.o2.co.uk/t5/O2-Gurus/EE-to-O2-number-porting-partial-work/m-p/1453003#M7836 and I tagged @O2Emma to that one, I wonder if you could leave a message for her that all is sorted please? :wink:

Veritas Numquam Perit

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Message 20 of 33
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