on 26-11-2024 10:24
Hi,
I have ported my old number from EE, and I can make calls from the new sim fine, but I cannot receive calls or text messages. They are still coming through to the old sim.
What can I do?
Solved! Go to Solution.
on 26-11-2024 10:30
If the number port is happening today @charkmee then it probably hasn't completed yet.
There are several parts to a port, and they don't all go at once.
Keep rebooting the phone. It might take a couple of days for it to all settle down.
Guide: Migration & porting into O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
on 26-11-2024 10:30
If the number port is happening today @charkmee then it probably hasn't completed yet.
There are several parts to a port, and they don't all go at once.
Keep rebooting the phone. It might take a couple of days for it to all settle down.
Guide: Migration & porting into O2
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here