on 04-05-2020 22:06
My port day is today from EE to O2, my EE sim is deactivated in my old phone. My new phone with O2 has the new sim in it, have restarted several times and I still have no service. Please help. My EE sim disconnected around 3pm, it's now 10pm and I am left with no active sim so no way of contacting anyone.
Thanks
on 04-05-2020 22:08
See if the port is completed overnight
If not you need to try and contact customer service
on 05-05-2020 06:40
on 05-05-2020 07:08
on 05-05-2020 07:08
If you haven't already got it then download Skype from the guide here. Guide: Coronavirus Community Help and Support
You can call O2 on that number. Keep trying until you get through.
If you have a landline or could borrow a phone you could use any of the numbers and press any option.
Keep rebooting your phone.
Veritas Numquam Perit
on 05-05-2020 08:37
on 05-05-2020 09:03
on 05-05-2020 09:03
All 0800 numbers are free to call from any landline.
Veritas Numquam Perit
on 05-05-2020 09:39
on 05-05-2020 09:39