Poor call quality

USL · ‎06-01-2021

Hi,

The office I work in is currently struggling with very poor mobile call quality. This never used to be a problem and has only just started in December 2020.

All colleagues in this office are struggling with the same problem even though our phones are showing there’s plenty of signal.

We’ve logged the network tracker call but this comes back as no issues when there still is.

Please could you offer some help on this matter?

Kind Regards
Matthew

MI5 · ‎06-01-2021

@USL

Sounds like an issue not yet detected by O2.

You should all report it through the MyNetwork app https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

b4u2 · ‎06-01-2021

Maybe a mast is down in your area.
Check https://status.o2.co.uk/

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