cancel
Showing results for 
Search instead for 
Did you mean: 

Poor call quality

USL
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Hi,

The office I work in is currently struggling with very poor mobile call quality. This never used to be a problem and has only just started in December 2020.

All colleagues in this office are struggling with the same problem even though our phones are showing there’s plenty of signal.

We’ve logged the network tracker call but this comes back as no issues when there still is.

Please could you offer some help on this matter?

Kind Regards
Matthew

Message 1 of 3
179 Views
2 REPLIES 2

MI5
Level 94: Supreme
  • 127421 Posts
  • 614 Topics
  • 22123 Solutions
Registered:

@USL 

Sounds like an issue not yet detected by O2.

You should all report it through the MyNetwork app https://www.o2.co.uk/apps/my-network

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 3
166 Views

b4u2
Level 7: Part Timer
  • 353 Posts
  • 59 Topics
  • 5 Solutions
Registered:
Maybe a mast is down in your area.
Check https://status.o2.co.uk/
Message 3 of 3
158 Views