Phone signal

[Jack18]

Hello.. 

my phone signal is rubbish around by my house when I’m on a phone call but it says I have 4g/5g. This was the case with my old o2 phone but I thought it was the phone. Now I have a new phone with o2 i still have the same problem. Can I get this sorted or I will need to find a new network with better service. Thanks 

[gmarkj]

See if any of this guide can help @Jack18 

Guide: How can I sort out my network issues? 

You can also try using WiFi calling - you would need o2 to turn it on on your account, then turn it on in your My o2 and finally turn it on on your phone.

[Arasheed]

O2 might not be the best in your area. Check the coverage of other companies and see if you have better luck. Here are some links.

Virgin media:

https://www.virginmedia.com/support/help/service-status/ip-identification/results

O2:

https://status.o2.co.uk/

Vodafone:

https://www.vodafone.co.uk/network/status-checker

BT:

https://www.bt.com/products/mobile/about/coverage-checker

Three:

https://www.three.co.uk/Discover/Network/Coverage

EE:

https://coverage.ee.co.uk/coverage/ee

Decide what is best and if you want to, make the switch from O2 to a different network