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Phone signal

Gabbi1
Level 1: Joiner
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Both me and my partner are on o2. I always have signal whereas he only ever has one bar of signal and H for internet wherever we are. 
Help! 

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Bambino
Level 84: Resplendent
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@Gabbi1 Do you have the same phone? If not it could be down to that. A new sim card might help as well. If you have an O2 store nearby you can call in and they will swap your partner's sim for a new one. Alternatively you can call customer service and request one and do the swap yourself.

Guide: Coronavirus Community Help and Support 

SIM Swap: a mini guide (incl eSim) - O2 Community

I DO NOT WORK FOR O2



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