Phone returned for repair

[DarrenN1]

I sent my phone back for repair yesterday, but when i got home and read the paperwork, it said i should include page 3 of the paperwork. I have sent the phone only and no paperwork,  as originally reading the first page of the paperwork it says to send the phone only

I am worried now that the phone will either be lost or any repairs delayed

I have been sat on a phone in a Que for over 45 minutes to try and speak to someone but it's absolutely hopeless

Can anyone here help or advise?

[madasaf1sh]

@DarrenN1 

The repair centre may send it back, they might repair it, but you need to keep on trying o2 and speaking to someone, but I doubt anyone in the call centre can do anything. 

Is there a contact number for the repair team on the paperwork, as it might be quicker.

There is also no o2 support on this customer to customer forum..

[MI5]

@DarrenN1 

You could try tracking the repair to see if it gives you any info.

https://diagnostics.o2.co.uk/track-my-repair/

[DarrenN1]

Thanks to all for the reply's and advice. I will look at both