cancel
Showing results for 
Search instead for 
Did you mean: 

Phone not working whilst roaming

James1uk
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:
Hi, I am currently working in Italy and my phone is not connecting to most networks or getting data. I just upgraded to an iPhone 12 and got a new 5G sim before the trip. My phone connects to Vodafone Italy but only on edge, all other networks show no service. I have tried talking to customer services who went through basic troubleshooting, changing some settings, resetting etc, and they also tried reading the travel bolt on but I still have no data. Can someone assist? Thanks
Message 1 of 21
430 Views
20 REPLIES 20

James1uk
Level 1: Joiner
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Thanks again for the really quick reply, so appreciated. I have had the issue all over really for quite a few days as I have been travelling between cities so dont think the mast, tried to do the 3G thing as well but didnt work unfortunately. It can only be the account I think, I guess i will have to live without the phone for now. Thanks so much again for helping

Message 11 of 21
217 Views

James1uk
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

I asked that and the person tried to add some random international bolt on for making calls out of the UK.. she didnt know what iData was, thats part of the issue that the people I speak to dont really know how to help

Message 12 of 21
216 Views

Cleoriff
Level 94: Supreme
  • 107757 Posts
  • 794 Topics
  • 5764 Solutions
Registered:

@James1uk wrote:

I asked that and the person tried to add some random international bolt on for making calls out of the UK.. she didnt know what iData was, thats part of the issue that the people I speak to dont really know how to help


Well @James1uk if you haven't got iData on your phone, it won't work abroad.

It's a pity you can't get someone who knows what they are doing. I'm going to call in @O2Lisa who is one of our account advisors on here. She knows what she's doing so look out for a message from her.

*The Game Is On*

Girl in a jacket
Message 13 of 21
212 Views

James1uk
  • 8 Posts
  • 1 Topics
  • 0 Solutions
Registered:

Brilliant, thanks so much

Message 14 of 21
208 Views

Cleoriff
Level 94: Supreme
  • 107757 Posts
  • 794 Topics
  • 5764 Solutions
Registered:

@O2Lisaare you able to help @James1uk 

Not sure if he has the idata bolt on and he's roaming abroad.

*The Game Is On*

Girl in a jacket
Message 15 of 21
206 Views

MI5
Level 94: Supreme
  • 124033 Posts
  • 612 Topics
  • 20105 Solutions
Registered:
It's not an iData issue if it still doesn't work using "mobile.o2.co.uk" as confirmed above.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 16 of 21
204 Views

O2Lisa
  • 622 Posts
  • 0 Topics
  • 20 Solutions
Registered:

Thanks for the tag @Cleoriff smiling

I'll message you privately @James1uk and look in to this for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks slight_smile

signature
Girl in a jacket
Message 17 of 21
202 Views

Cleoriff
Level 94: Supreme
  • 107757 Posts
  • 794 Topics
  • 5764 Solutions
Registered:

@MI5 wrote:
It's not an iData issue if it still doesn't work using "mobile.o2.co.uk" as confirmed above.

Well it's something. @James1uk said CS couldn't confirm he had the idata bolt on. Instead tried to add some international bolt on!

Anyway, hopefully @O2Lisa can get it sorted and I'll go back to the WHD rofl

*The Game Is On*

Girl in a jacket
Message 18 of 21
194 Views

Cleoriff
Level 94: Supreme
  • 107757 Posts
  • 794 Topics
  • 5764 Solutions
Registered:

Thanks @O2Lisa thumbsup

*The Game Is On*

Girl in a jacket
Message 19 of 21
193 Views

jonsie
Level 94: Supreme
  • 86586 Posts
  • 594 Topics
  • 4987 Solutions
Registered:

Presumably a sim swap was done to the new 5G sim?

Message 20 of 21
181 Views