If this is a new phone, you need to check whether you have the iData bolt on linked to your account.
If not you need to call O2 to apply it
All numbers are in this guide
Use Skype to call if you are unable to use your phone
Advice from an O2 Guru regarding a way to get through:
When you call, you will be asked for the reason you are calling,
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to an advisor.
Press Upgrade, Lost/Stolen or Fraud if you have to.
8am is the best time to call
*The Game Is On*
Try changing your data apn to "mobile.o2.co.uk" and then reboot your phone.
Sounds like a roaming bar on the account then which customer services need to lift for you.
maybe i should try again with a different person
Spoke to O2- they say there is no block, and bolt-ons seem to be correctly permissioned. Put the SIM card in my work mobile and it has the same issue so its not handset related, can only be SIM or account.. any other ideas? They directed me back to this forum.. thanks!!
Although we generally know more than CS, we can't unfortunately access your account on here.
IF everything is correct as they say and as you are having the same problem in a different phone, it may be worth you turning off 5g in your phone settings, maybe even just go no higher than 3g if you can.
Other than that, it may be a local mast issue.......
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