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Phone not working outside of Wi-Fi

sc_86
Level 1: Joiner
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Phone not working outside of Wi-Fi? Can’t get in touch with 02

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gmarkj
Level 59: Quartermaster
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Do you get a message at the top of the screen saying "sim not provisioned" @sc_86 ?

Can you remove the sim an give it a gentle clean with a cloth and put it back in?

If that does nothing then it sounds like a faulty sim - you would need to either pop to a local shop or call customer services to get a replacement.

There are some alternative numbers and hints on getting through in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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Message 2 of 2
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gmarkj
Level 59: Quartermaster
  • 9026 Posts
  • 90 Topics
  • 717 Solutions
Registered:

Do you get a message at the top of the screen saying "sim not provisioned" @sc_86 ?

Can you remove the sim an give it a gentle clean with a cloth and put it back in?

If that does nothing then it sounds like a faulty sim - you would need to either pop to a local shop or call customer services to get a replacement.

There are some alternative numbers and hints on getting through in the guide below.

Guide: Coronavirus Community Help and Support 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 2 of 2
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