20-05-2022 20:42
My phone no longer connects to a network whilst I am in Thailand! My phone bill i've been charged is double what is was supposed to be capped at, and I have no way of contacting O2. I've searched your website and you don't have a contact e-mail address and the web page just sends me around in circles! CAN SOMEONE CONTACT ME ASAP TO SORT OUT THIS MESS????????
I CANT USE THE APP AS THE SIM CARD WITH MY NUMBER NO LONGER WORKS YET I AM BEING CHARGED FOR THIS MESS!!!!!
Solved! Go to Solution.
20-05-2022 20:55
20-05-2022 20:55
20-05-2022 21:03
20-05-2022 21:03
No one from o2 will contact you from here.
If you have o2 Travel you are charged £6 per day, and you spend cap doesn't apply as per the t&c's
You may have hit the o2 internal credit limit...
20-05-2022 21:05
@AMSIE To add to the advice from @pgn, if you want to speak to customer service, download Skype. You can call for free: Guide: A Guide to Skype
Call +44800 032 1402, or +44800 081 0255
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am UK time.