Phone calls outside UK

[Chris_Myers]

I am currently on a cruise ship in the English Channel (currently off the coast of Norfolk). I am unable to make or receive phone calls. The phone (recently switched from virgin media to O2) tells me I need Wi-Fi calling to do so. The device is not currently Wi-Fi connected but even so, it tells me I have to contact O2 to enable this - but I have no phone. My elderly mother has just been taken into hospital, so urgent support gratefully needed.

[Chris_Myers]

Typo - it tells me I have to contact O2 to enable Wi-Fi calling.

[madasaf1sh]

@Chris_Myers 

This isnt customer services, so no one can help from here, your only options are to try and connect to wifi and call o2 on 0800 902 0217 (its a free call)  and ask them to enable it. 

And also WiFi calling may not work on a Cruise Ship, if there Internet Service does not provide a UK IP address and if they do not block it.