Payment of bill

[Kirsty95]

Hi

ive just got a text saying due to my bill being paid, we will now be switching off incoming calls. I paid this on Thursday evening and are still waiting for my device to be put back. 

the ref for the payment is 36939167

many thanks 

[TallTrees · Accepted solution]

Hi there @Kirsty95 

Welcome to the o2 Community forum 

I  believe reinstatement can take a while. You may like to check with o2 customer services 

Here

If you need to contact O2

Give O2 a call on 202 or 0344 809 0202.

Or you can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG),

[Breanna]

Hi @Kirsty95, were you able to contact customer service and get the issue sorted?