Paying for Disney but cancelled it ages ago

[Mumksb94]

Hi my next bill includes Disney but I cancelled it already. I need to get my money back.

I saw an answer to someone else with the same problem but the phone number doesn't work. You get given 2 options. 1. to make a payment or 2. Billing. Pressing 2 just generates a text with your balance, then she says "bye". Saying nothing eventually leads to "press star for anything else" but that gets the same result as 2. The number I tried was 08009020217.

Help ! I am going round in circles.

[MI5]

@Mumksb94 

How to cancel it here Guide: Adding and removing O2 Extras  

You need to contact O2.
All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

[Mumksb94]

Sorry, that's the answer I already read. The phone number doesn't work, as mentioned in my original post.

I already cancelled Disney off my account ages ago.

If I go to my account it's not listed as an extra.

If I try and watch Disney I can't.

But I'm being charged for it 

[jonsie · Accepted solution]

Can you please assist @O2Waqas ?

[MI5]

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@Mumksb94 wrote:

The phone number doesn't work, as mentioned in my original post.

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There is more than one number in the link, if you find one not working, try another and calling at 8.00am when it's least busy is best.

[O2Waqas]

Yes certainly @jonsie, thank you for the tag

@Mumksb94 Apologies you're experiencing issues getting through, I will send you a private message so we can look into this further for you

Thanks 

[O2Waqas]

@jonsie I can confirm this query has been resolved 

Thanks 

[jonsie]

Thank you @O2Waqas