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Pay as you go sim only picking up 3G

Michelle69
Level 1: Joiner
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Why is my new sim pay as you go only showing 3G when not on Wi-Fi 

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MI5
Level 94: Supreme
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@Michelle69 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How can I sort out my network issues? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Enlli
Level 67: Unsung hero
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Silly question, but is 4G selected in your network types?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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gmarkj
Level 66: Unequalled
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5G is not available on pay as you go either

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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