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Paid but not showing

Pixie
Level 1: Joiner
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I paid my device bill a few hours ago and the money has left my bank account but it’s still showing that I haven’t paid for some reason! Can someone help please? I can’t afford to pay it for a second time today!
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Bambino
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@Pixie Was your payment late? The system should update overnight.

I DO NOT WORK FOR O2



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Pixie
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Yeah it was. I didn't even get a confirmation email tho, which I always get. It's odd.

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Bambino
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@Pixie Hopefully it will update overnight. In future you should give yourself a reminder on your phone's calendar rather than rely on an outside email, or even better set up a Direct Debit when things get back to some semblance of normality, so you don't have any worries about whether your bill is paid or not.

I DO NOT WORK FOR O2



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jonsie
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There has been problems processing payments. maintenance at midnight so your funds should clear by morning.

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