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PAC transfer failed 3 times

Arnie_G
Level 1: Joiner
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Registered:

I have given my PAC code to O2 on three separate occasions. The PAC transfer porting has not happened correctly or porting date passed without anything happening.

Still on a temporary number which I do not want! Why cannot O2 do a simple process like porting correctly?

 

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madasaf1sh
Level 61: Brainiac
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Registered:

@Arnie_G 

 

Porting is not a simple process all customers see is a code been given and passed to the new network, its actually a lot more complicated, and requires actions on both sides. 

 

Updating HLR's and Number forwarding Databases on the Donating MNO,  to point to the HLR on o2's network to allow you to send and recieve calls and texts.. 


And that's just a high level view of MNP


The only thing you can do is speak to customer service and let them escalate to the MNP team who will liase with the Donor Network

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

I will also tag @O2Daniel to see if he can help, but he is only available till 7pm this evening. 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4418 Posts
  • 29 Topics
  • 1238 Solutions
Registered:

@Arnie_G 

 

Porting is not a simple process all customers see is a code been given and passed to the new network, its actually a lot more complicated, and requires actions on both sides. 

 

Updating HLR's and Number forwarding Databases on the Donating MNO,  to point to the HLR on o2's network to allow you to send and recieve calls and texts.. 


And that's just a high level view of MNP


The only thing you can do is speak to customer service and let them escalate to the MNP team who will liase with the Donor Network

 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

 

I will also tag @O2Daniel to see if he can help, but he is only available till 7pm this evening. 

 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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