Hi all, I'm having an absolute nightmare with O2 when trying to move my old number across to SMARTY. I've transferred this number many times before and never had any issues.
I have been trying since 01/11/2023 to move my number across, the first PAC code did not work, so I called (several times!!) To get a new one, I was told constantly I had to wait a month for a new one to be able to be generated. Eventually I got through to some guy, who managed to cancel my first PAC code and generate a new one on the spot.
The 2nd PAC code did not work. My contract ended on 29th November and O2 have told me, that I have to keep paying my contract until 19th December so that my 2nd PAC code will expire and a new one can be generated. I think this is a total joke as it is but..
It's now the 19th December and I have finally generated a new PAC code, tried to port it across to SMARTY, both with the automated service and via a customer service agent. This PAC code does not work either!! They expect me now to keep waiting until mid-January before I can generate a new code and keep paying my expired contract!
How on Earth can I get someone to look into this properly!? I'm sick of paying and I've had my old number for around 15 years so I refuse to give it up just because O2 won't sort a PAC code that works.
If anyone can give advice on how to escalate this, it would be greatly appreciated as it's driving me insane, it feels like O2 aren't letting me stop paying to keep my own number (I've tried calling multiple times and I've tried messaging on twitter).
Thanks!
