on 30-11-2021 15:30
I have just moved to O2 and have received a PAC vote from my previous supplier, which I entered online when purchasing the phone. My number still has changed to my previous number, can someone help to explain how I need to do this? Thanks.
Solved! Go to Solution.
on 30-11-2021 15:32
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Guide: Migration & porting into O2
on 30-11-2021 15:32
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Guide: Migration & porting into O2
on 30-11-2021 16:11
We get reports of this quite a lot on the community @JLH.
Follow the instructions in the guide that @MI5 posted and you should get the number moved over.
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here