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Order tracking

Bensealey
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:
Hi my delivery says it is on it's way with my courier for my new phone but when I input the tracking number it is not recognized can I have an update on my situation please
Message 1 of 2
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Accepted Solutions

jonsie
Level 94: Supreme
  • 93262 Posts
  • 609 Topics
  • 6985 Solutions
Registered:


You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

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Message 2 of 2
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1 REPLY 1

jonsie
Level 94: Supreme
  • 93262 Posts
  • 609 Topics
  • 6985 Solutions
Registered:


You need to call customer service
Advice from an O2 Guru to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Choose the fraud option if necessary

Message 2 of 2
308 Views