Order/ contract

[Leon_05]

Hi I placed an order online for a contract iPhone.

I received all the contract info and an email to say you are processing my order and give me an order number

£30 was taken 

It's been over a week or so now 

I have heard nothing 

I have received no phone 

The money has been still taken 

When I go to my O2 it says I have nothing placed 

Can someone please advice me on this 

How long do I wait to know if the phone is coming or I have been accepted or not

[MI5 · Accepted solution]

@Leon_05 

You'll need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.