cancel
Showing results for 
Search instead for 
Did you mean: 

OTP's not getting through

fenners1
Level 1: Joiner
  • 3 Posts
  • 2 Topics
  • 0 Solutions
Registered:

One time passwords (OTP's) from Amazon and my bank are getting through to my phone only if I get O2 to send me a OTP as a result of me chaniging my O2 account details. When I then get an OTP from O2 all the other OTP's come through. It' seems to unblock the system.

 

This is clearly and issue with O2's network services.

 

Any idea how I can get this fixed?

 

Many thanks

Message 1 of 2
228 Views
1 ACCEPTED SOLUTION

Accepted Solutions

Cleoriff
Level 94: Supreme
  • 110538 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

@fenners1 

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket

View solution in original post

Message 2 of 2
221 Views
1 REPLY 1

Cleoriff
Level 94: Supreme
  • 110538 Posts
  • 799 Topics
  • 6342 Solutions
Registered:

@fenners1 

You need to call customer service.

Call 202 from your mobile or use Skype to call 0800 032 1402

All other numbers and methods of contact are in this guide

Guide: Coronavirus Community Help and Support 

When you call, you will be asked for the reason you are calling,

Stay silent for 15 seconds and you will be taken to the keypad options.

Press 2 for Everything Else

Press 5 for More Options

Press 7 for Anything Else which will put you though to an advisor.

Press Upgrade, Lost/Stolen or Fraud if you have to.

8am is the best time to call

*The Game Is On*

Girl in a jacket
Message 2 of 2
222 Views