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O2 recycle code s22 Ultra not working

AcademicBarzo
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Hi 

 

Just upgraded my s21 Ultra to the S22 Ultra with 02 Refresh and wish to recycle my phone and claim the extra £250 payment promotion that is currently available.  Can't remember if I ticked that option on my otder, but thought I had and certainly my order confirmation suggested I could recycle (had the link).

 

Phone has just been dispatched, but when I use the order code as a voucher for the extra £250 recycke value, it says the code is invalid. Really wortied about this,  as I only went for the upgrade because of the extra £250 o2 recycke offer above the base value of my device. 

 

Please advise - I know the offer is ending soon and I want to be able to claim it.

 

Best

Warren

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Bambino
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@AcademicBarzo You can reach O2 via social media. They should be able to help you with this:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@AcademicBarzo 

The code isn't valid until your new phone is registered on the network.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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sammerkand
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I am trying to also do this, trade in my s20+ 5g and clain the £250 for the Z fold 3.  Says order number is invalid. This was the only reason i bought the new phone. It arrived yesterday and must be registered on the network as i have used it for work all day as well as calling o2!!

 

Does anyone have a solution for this ?

 

Thanks

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