30-03-2022 17:46
Hi
Just upgraded my s21 Ultra to the S22 Ultra with 02 Refresh and wish to recycle my phone and claim the extra £250 payment promotion that is currently available. Can't remember if I ticked that option on my otder, but thought I had and certainly my order confirmation suggested I could recycle (had the link).
Phone has just been dispatched, but when I use the order code as a voucher for the extra £250 recycke value, it says the code is invalid. Really wortied about this, as I only went for the upgrade because of the extra £250 o2 recycke offer above the base value of my device.
Please advise - I know the offer is ending soon and I want to be able to claim it.
Best
Warren
30-03-2022 17:52
@AcademicBarzo You can reach O2 via social media. They should be able to help you with this:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255
30-03-2022 18:13
The code isn't valid until your new phone is registered on the network.
20-05-2022 18:26
20-05-2022 18:26
I am trying to also do this, trade in my s20+ 5g and clain the £250 for the Z fold 3. Says order number is invalid. This was the only reason i bought the new phone. It arrived yesterday and must be registered on the network as i have used it for work all day as well as calling o2!!
Does anyone have a solution for this ?
Thanks