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O2 not adding bonus data

Oh2
Level 1: Joiner
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Any way to get through to someone at O2 that can actually update an account. to add missing bonus data? App chat is useless- seem incapable of helping, keep telling me to wait 24 hours to see the update- phoning 202 results on a 45 minute hold then told they can’t see any issues and can’t help. Any ideas anyone? Thnx 

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madasaf1sh
Level 61: Brainiac
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@Oh2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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madasaf1sh
Level 61: Brainiac
  • 4415 Posts
  • 29 Topics
  • 1234 Solutions
Registered:

@Oh2 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this. 

Current Phone: Motorola Razr 5g
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@Oh2 

What is it you are missing exactly?

Guide: Where is my discount or Extra Data? 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Oh2
Level 1: Joiner
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Missing 150gb of bonus data that should have been included with a contract upgrade via 3rd party. O2 saying they can see it should be added but can’t seem capable of actually adding it 

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