O2 direct debit

[Jane1971]

Hi 

I have ordered a new phone yesterday via Mobile Phones Direct, I am still with O2 and keeping the same number, do I need to cancel my direct debit with O2?

Thanks

Jane

[MI5]

@Jane1971 

No, you will continue to pay through the same direct debit.

You'll need to cancel your old contract though unless this was an upgrade?

[jonsie]

You'll need to call customer service to migrate your number to the new contract as you will probaby be paying for two now.
Numbers here

Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Marjo]

Hi @Jane1971 hope you're well. I noticed you asked about your contracts and direct debit a couple of days ago here and got some advice above - don't hesitate to ask if you need any further advice anytime. It would be great to hear back from you to see if you're all sorted now?