O2 changed my number

[kp9]

I switched to o2 last month from 3. PAC was successful and my keep number transferred the following day. Last Thursday I got a text saying number had been transferred!!! Hadn’t requested this and now fighting to get my keep number back. Fobbed off for the last 5 days been in store tonight and seen that basically every call I have made to 202 has been closed out yet still don’t have my number back!

[jonsie]

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this
or give them a call on 202  or 0344 809 0202

[Oxonian]

@kp9 

If Customer Services at O2 continue to fob you off, you might after a reasonable period of trying, want to consider a complaint :-

How to Complain | Help | O2

https://www.o2.co.uk/how-to-complain

Customer+Complaints+code+250523.pdf (o2.co.uk)

https://www.o2.co.uk/documents/456036/4246828/Customer+Complaints+code+250523.pdf

Please take note of "Resolver" in the first link, as several forum members have reported that they have achieved a satisfactory outcome via that route.