Re: O2 call alerts

Aisha1 · ‎28-05-2020

hi, i want to turn my voicemail off and switch on my call alerts instead so I get messages whenever I've missed a call, however whenever I ring 1760 or 1710 it says its not possible as they haven't received my number. I tried to call customer service but no one is putting me through and it is just hanging up on me. Can someone please help me?

MI5 · ‎28-05-2020

@Aisha1

It may take a few days for your number to populate on the system.

VM help here Guide: All you need to know about O2 Voicemail 901

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Aisha1 · ‎28-05-2020

I've had my number for a very long time and it keeps saying the same thing whenever I try to turn my call alerts on

MI5 · ‎29-05-2020

@Aisha1

You'll need to call customer service to reset your voicemail account Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

LukasB · ‎29-05-2020

Hey @Aisha1 just checking on you. Did you manage to set it up or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

Aisha1 · ‎29-05-2020

I'm still having trouble and can't get through to customer service

MI5 · ‎29-05-2020

@Aisha1

Lots of numbers here to try and the one ending in 4005 is working ok

Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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