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O2/Virgin confusion

Emmawg
Level 1: Joiner
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on ‎06-12-2023 11:05

on ‎06-12-2023 11:05

I'm having a nightmare. My handset and earbuds were purchased whilst I was with virgin. A month later i was switched to O2 so My mobile service is now provided by 02.

 

My earbuds are faulty and neither company will help me.

 

What do I do?

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jonsie
Level 94: Supreme
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on ‎06-12-2023 11:30

on ‎06-12-2023 11:30

-Your best option would be to deal directly with the manufacturer

Google their customer support 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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madasaf1sh
Level 78: King of Kings
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on ‎06-12-2023 12:56

on ‎06-12-2023 12:56

@Emmawg 

 

The handset and earbuds are still with Virgin, as you still pay them for the device plan, there is nothing o2 can do really to help you. 


You have to persevere with Virgin, might also be worth posting int the community at https://community.virginmedia.com 

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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