O2 Anovo Help

[laby201]

Hi,

I recently made a damage claim on my O2 Insurance but had no progress after 4 working days so decided to ring up. I was told that they had no receipt of my phone being picked up, so I was instructed to send a screenshot of proof so they could look into it.

I was told to email "o2.anovouk@likewise.com" so they could look into it for me but this email address doesn't appear to exist. I've tried different variations (o2anovo.uk@likewise.com/o2.anovo.uk@likewise.com) but had zero luck. I wondered if anyone had the correct email address or any idea how to sort this? Thank you!

[MI5]

@laby201 

All I can find:

ANOVO

Communication House, Vulcan Rd N, Norwich, NR6 6AQ

01603 269900

tellme@anovo.com

[laby201]

Thank you, I'll see if that works

[jonsie]

Anovo....now that's a blast from the past and a name that brings back all sorts of memories...and all of them bad!!

[TallTrees]

Hi @laby201 

welcome to the o2 Community forum

It seems that Anovo are a mobile repair company.   

So have you been told that your phone is at Anovo?

Poor reviews on Trustpilot 

As you have been given a phone number by @MI5 

I would telephone them

[laby201]

Thank you! It seems that Anovo are the company repairing the phone but it appears to have been lost. I may just email them directly but the specific email address given by O2 had "O2" in it. Very bizarre and frustrating. 

[MI5]

@laby201 

Was it O2 or Anovo who said it's lost?

It's always easier to call in these cases and confirm tracking details with them.

[TallTrees]

Hi @laby201 

Hope it all works out good soon.

Best wishes 

[madasaf1sh]

Anovo don't exist anymore they were subsumed into Ingram Micro a while back.. 

They are part of Ingram Micro Lifecycle https://www.ingrammicrolifecycle.com and  likewise.com is nothing to do with them... 

I would call back the insurance company @laby201 and get them to confirm the details...

[laby201]

It was O2. Probably easiest to just call back tomorrow and confirm details there. Thank you!