Number not ported

[MRH1867]

I ordered a SIM only last week and gave a PAC number and old number to port on the order. After inserting and activating my new SIM nothing happened.

Eventually I managed to speak to someone on Wednesday who said there was a technical fault and the number had not ported. I gave him the PAC number and old number verbally and he passed them to his back office and said it would be sorted. At 8 o'clock last night I received an automated telephone call saying the old number would stop working in 2 hours. 15 hours later my old number and phone are still working and my new SIM still has the temporary number it came with. Is this normal?

[MI5]

@MRH1867 

No it's not normal but nothing will happen now over the weekend.

You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

[madasaf1sh]

@MRH1867 

What network are you coming from as it seems some networks are having issues with ports at the moment both inbound and outbound....