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Not receiving SMS verification codes

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LWilliams
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on ‎25-03-2022 08:42

on ‎25-03-2022 08:42

Have not been able to receive SMS texts for 4 days now, unable to do mobile banking

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MI5
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on ‎25-03-2022 09:14

on ‎25-03-2022 09:14

@LWilliams 

It's a known issue which is being investigated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

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MI5
Level 94: Supreme
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on ‎25-03-2022 09:14

on ‎25-03-2022 09:14

@LWilliams 

It's a known issue which is being investigated.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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pgn
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‎25-03-2022 09:15 - edited ‎25-03-2022 09:15

‎25-03-2022 09:15 - edited ‎25-03-2022 09:15

It is a known problem, acknowledged yesterday, @LWilliams - reach out to O2 via Social Media, links below this post, for additional info.

Links to O2 Social Media Team here
NoAccountAccess

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gmarkj
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on ‎25-03-2022 09:15

on ‎25-03-2022 09:15

Check if anything in this guide helps @LWilliams 

Guide: Text Message Tips (not sent or received) 

Also check if there is a mast issue in your area.

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

If not, you would need to get in contact with customer services so they can check if anything is wrong on your account.

You can message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) depending on which one you have.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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LWilliams
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on ‎25-03-2022 09:15

on ‎25-03-2022 09:15

@MI5 Thanks

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MI5
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on ‎25-03-2022 09:27

on ‎25-03-2022 09:27

You're welcome @LWilliams 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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LWilliams
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on ‎25-03-2022 10:13

on ‎25-03-2022 10:13

Thanks will do

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