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Not received messages

Sk1904
Level 1: Joiner
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I’ve been sent text messages while my iPhone 11 was water damaged and also done a sim swap , but have not received these texts.

Is there anyway of retrieving these lost messages?

I have tried ICloud but not there thanks

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pgn
Level 58: Overseer
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Hi @Sk1904 - if your SIM swap has successfully ported your old number to the new SIM and phone, any messages sent recently while offline should come through in a few hours. This is because when text messages are sent but cannot be delivered (ie phone is off or SIM is out of the phone), they are stored on the carrier's network systems for a (short) period of time. After that time period, if they still cannot be delivered, they will be discarded from the network.

There is also a chance messages sent were lost during the number swap-over to the new SIM - these will be lost, like tears in the rain, sadly.

WhatIWonNotCS

Who ya gonna call? O2 Social Media (Twitter | Facebook | Instagram)


 


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MI5
Level 94: Supreme
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@Sk1904 

The message servers will keep trying to deliver sms for 30 days.

MMS messages will be retried for 7 days from when they were sent originally.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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anticpated
Level 29: Intuitive
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@MI5 interesting I never knew. 

Samsung Galaxy S10, Samsung Galaxy S21 Ultra
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