Not had a response

[CBP]

You’ve still not responded to my previous queries/complaints. When is someone going to respond?

[MI5 · Accepted solution]

@CBP 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

[Oxonian]

@CBP 

If you have made a formal complaint and it has not been resolved within a reasonable period of time, you could look towards "Resolver" :-  

How to Complain | Help | O2

Some forum members have reported getting positive results via that avenue. 

[CBP]

Thank you, I was trying to get on their online chat but somehow ended up on this forum by mistake. I’ve since emailed them and am awaiting a reply. Thank you.