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Not getting the PAC code

Lsmallpage25
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My mum is trying to get a pac code and keeps getting an error message when texting the number. 
We have phoned 202 multiple times and keep getting so far then they hang up on us. Once in a while they say they’ll ring back but surprise surprise no one has so far. 
We went into O2 and a lovely guy there tried to help but they can’t generate pac codes in store. He helped raise a ticket with o2 but still no one has called back with a solution. 

202 customer service people just say there’s an error and nothing they can do. 

How do we solve this issue and keep the number but change the provider. 

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MI5
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@Lsmallpage25 

All we know here Guide: How to get your PAC [June 2021 Update] 

Try the option in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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Registered:

@Lsmallpage25 

All we know here Guide: How to get your PAC [June 2021 Update] 

Try the option in your MyO2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 7
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pgn
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Pshrubb21
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@Lsmallpage25Did you manage to resolve this as I am experiencing the same issue as you I have been trying to Get my PAC code from 4th of January 2025 i have contacted O2 customer services around 65 times visited two different O2 stores and still no one can help me to obtain my PAC code. I just keep being told that tickets have been opened and no one is not acknowledging them.

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pgn
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@Pshrubb21 wrote:

@Lsmallpage25Did you manage to resolve this as I am experiencing the same issue as you I have been trying to Get my PAC code from 4th of January 2025 i have contacted O2 customer services around 65 times visited two different O2 stores and still no one can help me to obtain my PAC code. I just keep being told that tickets have been opened and no one is not acknowledging them.


https://www.portnumber.co.uk/transfer/mobile/from-O2

 

There have been issues reported today with trying to get a PAC from other UK networks too, @Pshrubb21, fyi.

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Pshrubb21
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I don’t care about other network I want my PAC code from this s**t network 

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pgn
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@Pshrubb21 wrote:

I don’t care about other network I want my PAC code from this s**t network 


https://community.o2.co.uk/t5/Pay-As-You-Go/PAC/m-p/1777189/highlight/true#M36750

 

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